FAQ

Where are you located?

We are located in Byron Center, Michigan, just south of Grand Rapids.

Do you have a physical storefront?

No, all of our items and services are arranged online.

Can I see the items in person before renting them?

If you live in western Michigan (or are willing to travel here), you can contact us to set up an appointment.

How do I know if an item (or a date, if an event) is available?

Contact us via email and we will get back to you as soon as possible.

Do I need to put anything down to reserve?

50% of your rental total and a signed Rental Contract Agreement is required to reserve your event date and your requested items.  If the Agreement and deposit are not received within fourteen (14) days of issue, your order will be cancelled.  Final payment is required fourteen (14) days prior to your pickup date and is paid via the method selected on the contract.

How far in advance should I reserve?

All of our items are available on a first-come, first-serve basis so as soon as you know your date and what items you are interested in, you should go ahead and reserve. In the case of a fundraiser or bridal or baby shower, you should reserve the date as soon as possible.

Do you have a minimum order?

Only for delivery. In addition to the mileage charge, you must have a minimum order of $50.

What is the rental period?

The normal rental period is for a maximum of four (4) days. For a weekend event, the pick-up/delivery date is Thursday and the return date is Monday, by 8:00pm. Special arrangements can be made for longer rental periods. Please let us know if you have special circumstances that require this.

How do I pay for my rental items?

We accept cash, personal check and PayPal. Sorry, at this time we do not accept credit or debit cards. Your personal check must clear before your rental is considered confirmed. There is a $25 fee for returned checks.

What is your cancellation policy?

Your order, minus a $20 processing fee, is fully refundable up to sixty (60) days before your scheduled pick-up date. Half of the order is refundable up to the thirtieth day before your scheduled pick-up date. No further refunds are offered within thirty (30) days of your pick-up date; after that, you are responsible for all charges. Please remember that once you have signed an Agreement and placed a deposit, your selected items are not available to others.

**Please note that all changes and cancellations MUST be made in writing, via email, to avoid confusion.

Do I need to bring boxes when I come to pick up my items?

No. We provide all the boxes, containers and packing materials. You must return the items with all the original packing materials, including bubble wrap, or an extra charge will be incurred.

Can someone else pick up and/or return my items for me?

Yes, they only need to bring a copy of your signed Rental Agreement.

Do you offer delivery?

We offer delivery within a 50-mile radius of Byron Center, Michigan. There is a fee of $1.00/mile. *It should be noted that for some of our items, such as our delicate flapper gowns, delivery, set-up and tear-down by us is required. These arrangements and fees will be discussed at the time of your reservation.

Do you offer shipping?

Most of our items are too bulky, delicate or fragile to be shipped, so are available only by pick-up or delivery. However, we do make special arrangements to ship some of our dresses, veils and other accessories. Contact us for details.

Do I need to return items clean?

Yes and no. Every item you rent from us should be handled with the greatest of care and returned in its original rental condition. If items have been used outdoors, all leaves, twigs and dirt should be cleaned off. Chalkboards should be wiped clean. Food and drink spilled on rental items (other than those intended for eating and drinking) and not cleaned off, will be considered damage and will be charged accordingly.

However, one of the great benefits of our company is the number of items you may return without the hassle of cleaning first! Glassware must be rinsed and then returned in the protective bags provided. Plates must be scraped, rinsed and returned in the protective bags (and with the protective inserts) provided. Vases must be emptied and rinsed. Table linens are to be returned in the bags provided and do not need to be laundered first. Candleholders must have excess wax scraped off, but don’t have to be completely clean; we’ll take care of the rest. There is a reasonable cleaning charge, depending on the size of the order. This will be discussed at the time of the reservation.

Why don’t you have us clean the items before returning them?

There are two basic reasons. First, we want you to enjoy your event! We know how exhausting it can be leading up to a large event, and the last thing you want to do after everything is over is be faced with a huge clean-up job. That’s why disposable is so tempting! If you’re willing to go for reusable, we’ll take care of the clean-up for you. So, relax!

Secondly, our items are vintage and in many cases need special tender-loving care. We know how best to clean and launder them, so we’ll both be happier if you let us handle it.

What happens if we damage an item?

Many of our items are one-of-a-kind and vintage and therefore, difficult to repair or replace. Some of our items have imperfections, which we keep a record of, and which you will be informed of. An inspection is done within 24 hours of your return and if any new damage is apparent, this will be immediately noted and you will be contacted. Damage may include chips, cracks, stains, discolorations due to sun exposure, rips, tears, or missing pieces. If the damage can be repaired such that the item can still be rented, only the cost of materials and labor will be charged. If the damage is such that the item can no longer be rented, full replacement cost, including shipping, handling and labor, will be assessed.

What is your charge for a fundraiser?

The standard charge is 20% of ticket sales only. The proceeds from any ancillary fundraising efforts (raffles, auctions, etc.) are entirely yours. In addition, a deposit against damages due to neglect or malice is required. Under special circumstances for charities or non-profits, our fee may be reduced. Contact us for details.

Do you offer discounts?

Yes. If you rent multiple items, or choose a "themed event," discounts are available. Contact us for details.